Our Policy

Billing & Shipping

Donna Di Lusso accepts Visa, Mastercard, American Express and Paypal.

Orders are processed daily and delivered within 5 to 7 business days across Australia, except for weekends and public holidays. If an order is placed on a weekend or public holiday it will be processed and sent the next business day.

Cancellations

You can request to cancel your order through the Contact Us page within three hours of the order being placed. Any request received after that will be considered, however cancellation or changes cannot occur if orders have been packed and/or dispatched.

Returns & Money Back Guarantee

If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us at info@lussoshoes.com.au within 30 calendar days of receipt and our Customer Service department will contact you. Returns can only be made following authorisation by Customer Services.

• We are happy to refund postage costs and your money back if the item is defective.

• If item is sent due to our error, a new item will be resent and postage costs will not apply.

• If item exchange is requested due to incorrect size, a credit will be offered and you will be able to utilise the credit to obtain an alternative new item. You will be provided with an Australia Post postage paid number. Postage costs will not apply to return the item nor to receive a replacement item.
  

In order to process your returns, all eligible online returns require:

• Copy of return authorization (from our Customer Services Department)

• A copy of your delivery note

• Customer Service Department will require a reason for the return

• Product must be in original condition, unused and with all tickets and labels attached.
  

Please ensure that items are packed securely to prevent any damage in transit.

Yours in fabulous shoes!

Donna Di Lusso